CRM & Automation
Most businesses lose more money to enquiries that never got answered than to any weakness in their advertising. A CRM is simply somewhere every enquiry lives visibly, at whatever stage it's currently at, instead of in someone's head and four different apps.
Who it's for
Any business handling more than a handful of enquiries a week, particularly where they arrive outside working hours.
What's included
One inbox for every channel
Instagram, Facebook, WhatsApp, SMS and your website forms, all in one place.
A pipeline built around your business
Named after what actually happens, not sales jargon. Four to six stages you can say from memory.
Automated follow-up
The sequence that runs on day two, day four and day eight, so nobody gets forgotten in a busy week.
Missed-call text-back
An automatic message when you can't pick up, so the enquiry doesn't go straight to a competitor.
Worth reading: CRM pipelines explained, without the jargon →
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